Senior Customer Success Manager

Job description

We are ValueBlue, a fast-growing B2B SaaS scale-up that enables organizations globally to achieve agile digital transformation. Our mission is to help organizations improve their business and adapt for the future by giving them insight into their architecture, processes, applications and data, so that they can deliver effective transformation initiatives.

Our innovative collaboration platform BlueDolphin helps CxOs and Architects to plan, design, and manage business transformations, thanks to real-time insights that speed-up decision making. We currently have customers using our platform across the globe, from corporations like A.S. Watson, Randstad, and Wyndham Hotels & Resorts Group to financial, pharmaceutical, technology and consumer organizations such as ABN AMRO, Wakefern Food Corp. and Moss Construction.

For several years our beloved BlueDolphin has been part of the Gartner Magic Quadrant and rewarded with customer choice awards on several occasions.

Headquartered in Utrecht, the Netherlands, with start-up offices in London, New York, and Hong Kong. Thanks to a recent B Series investment now further global expansion awaits us.

ValueBlue is more than just a company. We are an international tech community with a passion for improving the lives of our customers while developing ourselves on a continues basis. We are an expert in our field and proud of our culture where innovation, ownership, a can-do mentality and team play add to the equation.

In order to continue on our growth path, we are currently recruiting a Senior Customer Success Manager based at our Utrecht office.

What will you be doing?

As our Senior Customer Success Manager, you are driven to guide your clients in using our product BlueDolphin to best support their digital (business) transformation. You cover all aspects of the engagement: training users, mapping client objectives to product capabilities and planning value cycles to realize them. Through periodic reviews and inspiration sessions, you challenge your customers to continuously look for more benefit from BlueDolphin. You are responsible for your own portfolio of about 10-20 clients with whom you build and maintain deeply rooted relationships in order to get a good understanding of their wants and needs and be able to proactively manage value creation with our product. Oftentimes you team up with other consultants for specialized knowledge and experience.

Whilst growing the business, we are also growing our knowledge base and training portfolio. As a Senior Customer Success Manager, you will run into uncharted territory from time to time and bring home treasures of newfound knowledge and best practices to incorporate into our methodology, so we can share these with our customers.

Job requirements

What do you bring?

  • Ability to manage customers through direct touch, ranging from C-level to IT staff, focusing on business outcomes;
  • Experience working with or in customer project teams on the implementation and roll-out of enterprise-grade software solutions;
  • Familiarity with applying a Customer Success methodology in a high-value customer relationship;
  • Knowledge of Enterprise Architecture and Enterprise Frameworks such as TOGAF, Archimate and SAFe or at least the interest to develop in these fields;
  • Command of English, other language skills are considered a bonus;
  • Able to work from home as well as at customer premisses;
  • A pragmatic self-starter;
  • An independent worker but team player and excellent communicator;
  • You have a drive for customer satisfaction and, ultimately, net retention.

What can ValueBlue offer you?

At ValueBlue we believe that the power of our company lies within our own employees, and that we’ll only reach new heights by prioritizing your personal and professional growth. That’s why we give you all the space you need to make an impact.

What else is in it for you?

  • A competitive compensation package;
  • The chance to join a fast-growing software company that is expanding globally;
  • Innovative, fun and ambitious colleagues that value new ideas;
  • Guidance and support when you need it; freedom and flexibility when you don’t;
  • A strong focus on continued personal development – attend your choice of training, courses or events to expand your skills;
  • A beautiful and comfortable co-working space in Utrecht (NL) with everything you need to concentrate and collaborate;
  • A flexible working environment – split your time between home and the office.

Are you interested?

We would love to hear from you! Please send us your resume and cover letter, and you will hear from us within 3 workingdays.

In case you have any questions regarding this or any of our other job opportunities, contact our recruiter Oana Etcu at +31 6 18 29 95 39