(Senior) Customer Success Manager

Job description

Are you eager to engage with organisations on how BlueDolphin can best be used to support their digital business transformations? Do you have a background in business or IT consultancy and Enterprise Architecture? Then this could be the role for you!

Why is this the best job for you

  • Engage with our customers to maximize their return on investment in BlueDolphin
  • Work with proven technology that’s recognized by Gartner and included in their Magic Quadrant
  • Contribute to developing our Customer Success methodology in a scale-up team with global ambitions
  • Have your career growth match our company's growth

We are ValueBlue

ValueBlue is the fast-growing company behind software platform BlueDolphin – the Enterprise SaaS tool that helps CIOs and Enterprise Architects to plan, collaborate and manage digital business transformation.

Our team of 60+ colleagues work across a range of functions including Product Management & Development, Sales & Account Management, Marketing, and Customer Success and Support. We currently have over 160 customers using BlueDolphin across the globe, from global corporations like A.S. Watson, Randstad, and Wyndham Hotel Group to financial, governmental and consumer organizations such as ABN Amro, VolkerWessels, Rituals and the City of Amsterdam.

We are Customer Success

The Customer Solutions team helps our customers to maximize their return on investment in BlueDolphin. Through our Customer Success engagements, we partner with our customers to understand their strategic business transformations, how these translate into demands for Enterprise Architecture and how BlueDolphin is best deployed to support current and future needs. By challenging and inspiring our customers, we continuously seek to bring out the best of BlueDolphin for our customers.

Our Customer Success Consultants drive these engagements with multiple customers in parallel, oftentimes teaming up with our Solution Consultants for specialized knowledge and experience. You’ll be joining 11 consultants in the team, of which 10 are based in the Netherlands and 1 in Hong Kong. As we expand our business both in Europe as well as in the US, we will be expanding the team significantly over the next 12 months.

Whilst growing the business, we are also growing our knowledge base and training portfolio. As a Customer Success Consultant, you will run into uncharted territory from time to time and bring home treasures of newfound knowledge and best practices to incorporate into our methodology, so we can share these with our customers.

Job requirements

Areas of knowledge and experience

  1. Managing customers through direct touch, ranging from C-level to IT staff, focusing on business outcomes.
  2. Experience working with or in customer project teams on the implementation and roll-out of enterprise-grade software solutions.
  3. Knowledge of and experience in applying Enterprise Architecture and Enterprise Frameworks such as TOGAF, Archimate and SAFe.
  4. Familiar with applying a Customer Success methodology in a high-value customer relationship.
  5. Command of English and at least one of Dutch, Swedish, German, French.
  6. Familiar with using SAAS applications. Familiarity with Planhat, Salesforce and Azure Devops considered a plus.
  7. Able to work from home as well as at customer premisses.

Who are you?

  • A pragmatic self-starter
  • An independent worker but team player and excellent communicator
  • You have a drive for customer satisfaction and, ultimately, net retention

What do we offer?

  • A competitive compensation package, including travel reimbursement, stock options, pension plan, 25 vacation days, a company laptop and your choice of phone.
  • The chance to join a fast-growing software company that is expanding internationally.
  • Innovative, fun and ambitious colleagues that value new ideas.
  • Guidance and support when you need it; freedom and flexibility when you don’t.
  • A strong focus on continued personal development – attend your choice of training, courses or events to expand your skills
  • A beautiful and comfortable office environment with everything you need to concentrate, collaborate and learn – including ping pong and FIFA when it’s time for a break!
  • A flexible working environment – split your time between home and the office.

Note: while we do work flexibly at ValueBlue, this is not a 100% remote role - we do expect you to be able to visit customers and to drop in at the office for team meetings and knowledge sharing sessions.