Customer Support Agent

Job description

Would you like to combine your communication skills with your user-centered mindset

Are you satisfied when users can do their work because of your explanation? Is communication your middle-name? Are you intrigued by the possibilities of information technology? Do you like working in a fast growing IT company? Then this job might be for you, keep reading to learn more about working at ValueBlue in our office in Utrecht. 

Sounds interesting, tell me more

ValueBlue is the innovative and highly driven organization behind BlueDolphin, the best software for Enterprise Architecture. Our mission is to enable organizations to achieve goals faster, together and based on insights. We achieve this by providing a SaaS platform that companies use to achieve strategic goals such as digital transformations in areas of business, IT, and data. Companies such as Disney, Randstad, Wakefern corp., Boskalis, the ANWB, Erasmus University, VolkerWessels and many hospitals and municipalities in the Netherlands and the US. But, in order for us to keep delivering the best possible product to our customers, our customer support team is essential.

What about the team?

The international support team is small so your work has impact. The main tasks of the support team, and thereby your tasks, are:

  1. Supporting users;
  2. Maintenance of the FAQ-site;
  3. Maintenance of the knowledge database.

  4. Support our community

Do you live and breathe Customer Support?

It is important to us that every colleague does what they love to do every day. We believe this is the best way for everyone to have a great and positive contribution to our solution, the team and the company. We strive for a combination of constant learning and fun and offer an environment where people can work independently and communicate openly. As an international scale up company, we love the changes and challenges that happen every day. We are looking for like-minded colleagues.

Where would I fit in as a Customer Support Agent?

Together with your colleagues you are, on a daily basis, responsible for responding to support request from customers. Support request are send via chat and tickets. The command of Zendesk is therefore essential. You are also maintaining  a FAQ-site and a knowledge database. Your communication skills, both verbally and written, are very good. The lanquages used are Dutch and English. Last but not least: You are supporting high level software professionals of our customers in their daily tasks. They can be demanding but it is very satisfactory to help these professionals to get the most out of our beautiful product.  

Job requirements

What will make me successful in this role? 

 This is what you can do... 

  • At least 5 years of experience

  • Needless to say: you have good (C1+) English writing and communication skills.

  • Bi-lingual Dutch speakers are also strongly preferred for this role

  • experience in a customer support role or

    in a application support role at corporate level
    in a IT or SaaS environment

  • worked with Zendesk
  • some understanding of information management terminology
  • bachelor working level
  • You have experience with working on B2B/Enterprise SaaS platforms

  • Ability to get the buy-in of multiple (non-tech) stakeholders
  • Drive to be up-to-date in your field and interest to share new knowledg

 ...and this is who you are: 

  • You’re independent and take ownership

  • You’re enthusiastic, open to change and innovation, and motivated to grow

  • You have an entrepreneurial spirit and a customer focused mindset 

  • You like to celebrate success with your team  

In brief, you’re skilled customer support agent with keeping the end-users always in mind.   


What do I get in return?

  • An innovative and committed workplace where ideas and opinions are valued
  • Pleasant, independent and flexible work environment with the option to work from home
  • A great salary based on your knowledge and experience
  • Stock option plan
  • Quarterly bonus plan
  • Pension scheme
  • 25 vacation days
  • Company laptop and phone
  • Substantial opportunities and your personal budget to improve yourself, by taking courses or visiting conferences

Wow, you’ve made it all the way to the end!

Now that you’ve come this far, you may still have some questions. No worries! We understand you might want to clarify some more before you decide to apply. You can contact us with any questions you may have.

So let’s get talking! Or just apply directly … The choice is yours ;)