Are you satisfied when users can do their work because of your
explanation? Is communication your middle-name? Are you intrigued by the possibilities of information technology? Do you like working in a fast growing IT company?
Then this job might be for you, keep reading to learn more about working at ValueBlue in our office in Utrecht.
ValueBlue is the innovative and highly driven organization behind BlueDolphin, the best software for Enterprise Architecture. Our mission is to enable organizations to achieve goals faster, together and based on insights. We achieve this by providing a SaaS platform that companies use to achieve strategic goals such as digital transformations in areas of business, IT, and data. Companies such as Disney, Randstad, Wakefern corp., Boskalis, the ANWB, Erasmus University, VolkerWessels and many hospitals and municipalities in the Netherlands and the US. But, in order for us to keep delivering the best possible product to our customers, our customer support team is essential.
international support team is small so your work has impact. The main tasks of the support team, and thereby your tasks, are:
of the knowledge database.
Support our community
Do you live and breathe Customer Support?
It is important to us that every colleague does what they love to do
every day. We believe this is the best way for everyone to have a great
and positive contribution to our solution, the team and the company. We
strive for a combination of constant learning and fun and offer an
environment where people can work independently and communicate openly.
As an international scale up company, we love the changes and challenges
that happen every day. We are looking for like-minded colleagues.
Together with your colleagues you are, on a daily basis, responsible for responding to support request from customers. Support request are send via chat and tickets. The command of Zendesk is therefore essential. You are also maintaining a FAQ-site and a knowledge database. Your communication skills, both verbally and written, are very good. The lanquages used are Dutch and English. Last but not least: You are supporting high level software professionals of our customers in their daily tasks. They can be demanding but it is very satisfactory to help these professionals to get the most out of our beautiful product.
What will make me successful in this role?
This is what you can do...
At least 5 years of experience
Needless to say: you have good (C1+) English writing and communication skills.
Bi-lingual Dutch speakers are also strongly preferred for this role
experience in a customer support role or
in a application support role at corporate level
in a IT or SaaS environment
You have experience with working on B2B/Enterprise SaaS platforms
...and this is who you are:
You’re independent and take ownership
You’re enthusiastic, open to change and innovation, and motivated to grow
You have an entrepreneurial spirit and a customer focused mindset
You like to celebrate success with your team
In brief, you’re skilled customer support agent with keeping the end-users always in mind.
Now that you’ve come this far, you may still have some questions. No worries! We understand you might want to clarify some more before
you decide to apply. You can contact us with any questions you may have.
So let’s get talking! Or just apply directly … The choice is yours ;)